Startup Onramp Privacy Policy

Startup Onramp is committed to protecting your privacy as a visitor to our website. We use the information we collect about you to continually improveadhere to the Australian Privacy Principles. If you are accessing our Products and Services from outside Australia, please be aware that your information may be transferred to, stored and processed in Australia, where our servers are located and our central database is operated. Please read our privacy policy below carefully.

“Products and Services” includes our AI tools, the Founder Community, courses, pre-accelerators and coaching services, and “AI Tools” refers to any artificial intelligence-powered products or features we offer including the AI Startup Analyst.

You may change your details at any time by advising us in writing via email. All information we receive from our customers is protected by secure servers. The servers used by Startup Onramp encrypt all customer information before it is sent to us. Furthermore, all customer data collected is secured against unauthorised use or access. Credit card information is not stored by us on our servers.

You providing us with personal information indicates that you have had sufficient opportunity to access this Privacy Policy and that you have read and accepted it.  

If you do not wish to provide personal information to us, then you do not have to do so, however it may affect your use of this site or any products and services offered on it.

STORAGE AND SECURITY OF YOUR INFORMATION

We receive and store information you enter on our website or give us in any other way from time to time. You may provide basic contact information such as your name, phone number, address, and email address to enable us to send information or process your registration and we may also collect additional information about you and your startup at other times, including prior to and during any Startup Onramp program, when you provide feedback, change your content or email preferences, respond to a survey, or communicate with us.

We may use personal information collected from you for the purpose of providing you with direct marketing material such as newsletters, including updates regarding our website and Programs, and other relevant information. This will only apply if you have registered or subscribed to such publications by registering your details with us. If you wish to cease receiving any such information you may let us know either by email or unsubscribing at any time and your request will be actioned promptly.

Individual profile and company details are not used for any other purpose. Details are only supplied to a third party supplier when it is required by law, for goods or services which you have purchased or to protect our copyright, trademarks and other legal rights.

We respect the privacy of our online visitors. We may collect information on or through this website that can personally identify you. For example, we collect personally identifiable information which you volunteer to us to respond to visitor questions and comments about us and our products and services, and to send email newsletters (“Personal Data”).

Some of our service providers may be overseas and may not be subject to Australian Privacy Laws. Our service providers include payment processors, email service providers, community platform providers, and AI technology providers. We take reasonable steps to ensure these providers protect your information appropriately. Please contact us if you require specific details.

Any non-personal information, communications and material you send to this website or to us by email, or which we obtain from third parties without promises of confidentiality, may be kept, used and disclosed by us on a non-confidential basis.

COOKIES AND PIXELS

A cookie is a small file placed in your web browser that collects information about your web browsing behaviour. Use of cookies allows a website to tailor its configuration to your needs and preferences. Cookies do not access information stored on your computer or any personal information (e.g. name, address, email address or telephone number). Most web browsers automatically accept cookies but you can choose to reject cookies by changing your browser settings. This may, however, prevent you from taking full advantage of our website.

Our website uses cookies to analyse website traffic and help us provide a better website visitor experience. In addition, cookies and pixels may be used to serve relevant ads to website visitors through third party services such as Google Ads and Facebook Ads. These ads may appear on this website or other websites you visit.

AI TOOLS AND DATA PROCESSING

When you use our AI Tools, we collect information you provide as inputs (such as business descriptions, questions and uploaded documents) and generate outputs based on that information. Your inputs are processed by our AI systems and may be transmitted to third-party AI service providers located overseas, including in the United States. We select providers who maintain appropriate security standards, but please be aware that overseas providers may not be subject to Australian Privacy Laws. We do not use your specific inputs to train AI models, though we may use anonymised, aggregated usage data to improve our services.

We retain AI Tool inputs and outputs for up to 30 days for warranty support, quality assurance, and service improvement purposes. After this period, identifiable data is deleted, though we may retain anonymised, aggregated insights indefinitely to improve our services.

Your AI Tool submissions may be reviewed by authorised Startup Onramp personnel for quality assurance and service improvement. Access is limited to staff who need it for these purposes, and all personnel are bound by confidentiality obligations.

FOUNDER COMMUNITY

If you join the Founder Community, we collect your profile information, posts, comments and interactions within the community platform. Your profile information may be visible to other community members as part of the community experience. We use a third-party platform provider (Circle) to host the Founder Community, and your information will be subject to their privacy practices in addition to this policy. Community content you post may be retained on the platform after you leave to preserve discussion threads.

DISCLOSURE OF YOUR INFORMATION

We may from time to time need to disclose certain information, which may include your Personal Data, to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request. Also, we may use your Personal Data to protect the rights, property or safety of Startup Onramp, our customers or third parties.

If there is a change of control in one of our businesses (whether by merger, sale, transfer of assets or otherwise) customer information, which may include your Personal Data, could be disclosed to a potential purchaser under a confidentiality agreement. We would only disclose your information in good faith and where required by any of the above circumstances.

DISCLOSURE OF PERSONAL INFORMATION

We do not and will not sell or deal in personal or customer information. We will never disclose your personal details to a third party except the necessary information required by providers of products or services you have purchased or to protect the rights, property or safety of Startup Onramp, our customers or third parties or if required by law.

We may however use in a general sense without any reference to your name, your information to create marketing statistics, identify user demands and to assist it in meeting customer needs generally. In addition, we may use the information that you provide to improve our website and services but not for any other use.

We may disclose personal information for purposes including to provide our products and services to you, and as required by law. Where we disclose your personal information to third parties for these purposes, we will request that the third party follow this Privacy Policy regarding handling of your personal information.

SECURITY

We strive to ensure the security, integrity and privacy of personal information submitted to our website, and we periodically update our security measures in light of current technologies.

DATA RETENTION

We retain your personal information for as long as necessary to provide our Products and Services to you, or as required by law. Specifically: account information is retained while your account is active and for 12 months after closure; transaction records are retained for 7 years for tax and legal purposes; marketing preferences are retained until you unsubscribe; AI Tool inputs and outputs are retained for up to 12 months for service delivery purposes unless saved to your account. You may request deletion of your personal information by contacting us, subject to our legal retention obligations.

LINKS

This website may contain links to other websites. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that we are not responsible for the privacy practices of such other websites. We encourage our users to be aware, when they leave our website, to read the privacy statements of each and every website that collects personally identifiable information. This privacy policy applies solely to information collected by this website.

ACCESS TO AND CORRECTION OF PERSONAL INFORMATION

You may request details of personal information that we hold about you, in certain circumstances set out in the Privacy Act 1988 (Cth).  An administrative fee may be payable for the provision of information.  We may refuse to provide you with information that we hold about you, in certain circumstances set out in the Privacy Act.

If you believe that any information we hold on you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us by email. We rely in part upon customers advising us when their personal information changes.  We will respond to any request within a reasonable time.  We will endeavour to promptly correct any information found to be inaccurate, incomplete or out of date.

YOUR RIGHTS

Under Australian Privacy Law, you have the right to: access personal information we hold about you; request correction of inaccurate information; request deletion of your information (subject to our legal obligations); opt out of marketing communications at any time; and lodge a complaint if you believe we have breached your privacy. To exercise any of these rights, please contact us using the details below. We will respond to your request within a reasonable timeframe, typically within 30 days.

COMPLAINTS ABOUT BREACH

If you believe that we have breached the Australian Privacy Principles and wish to make a complaint about that breach, please contact us on the email address below.

CHANGE IN PRIVACY POLICY

As we plan to ensure our privacy policy remains current, this policy is subject to change. We may modify this policy at any time, in our sole discretion and all modifications will be effective immediately upon our posting of the modifications on this website. Please return periodically to review our privacy policy.

If you have any questions or concerns at any time about our privacy policy or the use of your personal information, please contact us by email at hello@startuponramp.com

LAST UPDATED: January 2026