Startup Onramp Terms of Service

By utilising a Startup Onramp Product or Service, you are agreeing to comply with and be bound by the following terms of service, which together with our Privacy Policy govern Startup Onramp’s relationship with you.

For the purposes of these terms of service, “Us”, “Our” and “We” refers to Startup Onramp Pty Ltd, “You” and “Your” refers to you, the client, customer, program participant or website user.

Startup Onramp Products and Services include courses, pre-accelerators, AI tools, coaching services and the Founder Community.

LIMITATION OF LIABILITY

It is an essential pre-condition to you utilising a Startup Onramp Product or Service that you agree and accept that Startup Onramp is not legally responsible for any loss or damage you might suffer related to your use of the Product or Service, whether from errors or from omissions in our documents or information, or any services we may offer. This includes your use or reliance on any third party content, links, comments or services. Your use of, or reliance on, any information or materials provided by Startup Onramp is entirely at your own risk, for which we shall not be liable.

It is your own responsibility to ensure that any services or information available through our Products or Services meet your specific requirements. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

COMPETITION AND CONSUMER ACT

For the purposes of Schedule 2 of the Australian Consumer Law, in particular Sections 51 to 53, 64 and 64A of Part 3-2, Division 1, Subdivision A of the Competition and Consumer Act 2010 (Cth), Startup Onramp’s liability for any breach of a term of this agreement is limited to: the supplying of the goods or services to you again, or the repayment of any membership fees paid by you.

You must be over 18 years of age to Utilise Startup Onramp Products or Services.

COACHING, MENTORING AND GUIDANCE

By taking part in a Startup Onramp Product or Service, you agree that Startup Onramp and any presenters, coaches or facilitators are not to be held liable for any decisions you make based on any of our services or guidance, and any consequences, as a result, are your own. Under no circumstances can you hold Startup Onramp liable for any actions you take nor can you hold us or any of our employees, contractors or partners liable for any loss or costs incurred by you as a result of any guidance, advice, coaching, mentoring, materials or techniques used or provided by Startup Onramp.

All information provided by Startup Onramp, including mentoring or coaching sessions, is intended to assist you and does not in any way, nor is it intended to substitute professional, financial or legal advice. Results are not guaranteed and Startup Onramp takes no responsibility for your actions or decisions.

USE OF AI TOOLS

You acknowledge that any Startup Onramp Products or Services that utilise AI may contain errors. You acknowledge that AI can make mistakes, and that it is solely your responsibility to verify important information. You further acknowledge that AI-generated outputs are not intended as professional, financial or legal advice and should not be relied upon as such. You retain ownership of any data you input into our AI tools, however you grant Startup Onramp a licence to use anonymised, aggregated insights derived from usage patterns to improve our services. Startup Onramp retains no ownership claim over specific AI-generated outputs provided to you.

You agree not to use our AI tools to: (a) generate content that infringes intellectual property rights; (b) create misleading or deceptive content; (c) attempt to extract or reverse-engineer the underlying models or prompts; (d) input confidential information belonging to third parties without authorisation; or (e) use outputs in any way that violates applicable laws.

You acknowledge that Startup Onramp staff may review the information you submit, and the outputs of AI tools, for quality assurance, service improvement, and troubleshooting purposes. We treat all submitted information as confidential and will not disclose your materials to third parties except as required to deliver the service, as required by law, or as otherwise described in our Privacy Policy.

We retain your AI Tool submissions and outputs for up to 30 days to support our refund policy, investigate quality issues, and improve our services. This retention is in addition to any outputs you choose to save within your account.

CANCELLATION AND REFUNDS

If you have subscribed as a Founder Community member, you may cancel your membership at any time via the Founder Community site, or by requesting cancellation via email to colin@startuponramp.com. Your membership will cease at the end of the paid billing period.

After cancellation, you will lose access to Founder Community content and features at the end of the paid billing period. We may retain your account data for up to 12 months to facilitate reactivation, after which it may be deleted in accordance with our Privacy Policy.

If you have purchased an AI Analyst Report, and are not satisfied with the output, Startup Onramp will provide a full refund of your purchase price if you contact us within seven days of purchase and explain in writing why the report was unsatisfactory.

Startup Onramp does not provide refunds under any other circumstances.

VARIATION TO PRICING AND PROGRAM STRUCTURE

Prices for Startup Onramp Products and Services are subject to change. For subscription services, we will provide at least 14 days notice of price changes before your next billing cycle.

We reserve the right at any time to modify the structure, format and inclusions in our Products and Services without notice at any time.

We shall not be liable to you or to any third party for any modification or price change in relation to our Products and Services.

LINKS TO OTHER WEBSITES

Startup Onramp may from time to time provide in our Products and Services, links to other websites and information on those websites for your convenience. This does not necessarily imply sponsorship, endorsement, or approval or arrangement between Startup Onramp and the owners of those websites. Startup Onramp takes no responsibility for any of the content found on linked websites. Startup Onramp’s website may contain information or advertisements provided by third parties for which Startup Onramp accepts no responsibility whatsoever for any information or advice provided to you directly by third parties. We are making a ‘recommendation’ only and are not providing any advice nor do we take any responsibility for any advice received in this regard.

DISCLAIMER

To the fullest extent permitted by law, Startup Onramp absolutely disclaims all warranties, expressed or implied, including, but not limited to implied warranties of merchantability and fitness for any particular purpose. Startup Onramp gives no warranty that any materials provided to you will be free of errors, or that defects will be corrected, or that online Products or Services are free of viruses or any other harmful components.

Whilst we at all times endeavour to have accurate, reliable and up-to-date information in our Products and Services, we do not warrant or make any representations regarding the use or the result of the use of any document, product, service, link or information or as to their correctness, suitability, accuracy, reliability, or otherwise.

It is your sole responsibility and not the responsibility of Startup Onramp to bear any and all costs of servicing, repairs, or correction. The applicable law in your state or territory may not permit these exclusions, particularly the exclusions of some implied warranties. Some of the above may not apply to you but you must ensure you are aware of any risk you may be taking by using this website or any products or services that may be offered by Startup Onramp. It is your responsibility to do so.

INDEMNIFICATION

You agree to indemnify, defend and hold harmless Startup Onramp, its officers, directors, employees, agents and contractors from and against any claims, liabilities, damages, losses and expenses, including reasonable legal fees, arising out of or in any way connected with: (a) your access to or use of our Products and Services; (b) your violation of these Terms of Service; (c) your violation of any third party rights; or (d) any business decisions you make based on information or outputs from our Products and Services.

COPYRIGHT, TRADEMARK AND RESTRICTIONS OF USE

Startup Onramp Products and Services contain material which is owned by or licensed to us. This material includes, but is not limited to the design, layout, look, appearance, trademarks, text, graphics and videos. Startup Onramp expressly reserves all copyright and trademark in all documents, information and materials in our Products and Services, and we reserve the right to take action against you if you breach any of these terms.

You may download one copy of any downloadable materials made available to you via our Products and Services for your individual and non-commercial use only. 

You may not:

  • Redistribute, reproduce or commercially exploit part or all of the materials for any other purpose;

  • Modify or copy the materials;

  • Remove any copyright or other proprietary marks from the materials; or

  • Share any login or other restricted access to any materials with another person.

This license shall automatically terminate if you violate any of these restrictions and may be terminated by us at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format. 

WHOLE AGREEMENT

These terms and conditions represent the whole agreement between you and Startup Onramp concerning your use of Startup Onramp Products and Services. No other term is to be included in this agreement except where it is required to be included by any legislation of the Commonwealth or any State or Territory. All implied terms except those implied by statute and which cannot be expressly excluded are hereby expressly excluded.

We may update these Terms of Service from time to time. If we make material changes, we will notify you by email or by posting a notice on our website at least 14 days before the changes take effect. Your continued use of our Products and Services after the effective date constitutes acceptance of the updated terms.

EXCLUSION OF UNENFORCEABLE TERMS

Where any clause or term above would by any applicable statute be illegal, void, or unenforceable in any State or Territory then such a clause shall not apply in that State or Territory and shall be deemed never to have been included in these terms and conditions in that State or Territory. Such a clause if legal and enforceable in any other State or Territory shall continue to be fully enforceable and part of this agreement in those other States and Territories. The deemed exclusion of any term pursuant to this paragraph shall not affect or modify the full enforceability and construction of the other clauses of these terms and conditions.

JURISDICTION

This agreement is subject to the laws of Queensland, Australia. If there is a dispute between you and Startup Onramp that results in litigation then you must submit to the jurisdiction of the courts of Queensland. 

LAST UPDATED: January 2026